If a buyer reports that a share link isn't working, double check with them to make sure that it is correct. Here are some common mistakes:
- The link was entered incorrectly (extra spaces or characters were copied)
- The specific Access Code they used is now deleted or invalid. (See this article for information on how to check or change the Access Code status)
- Presentation was deleted completely on Seller side accidentally
If everything has been done correctly and the link still does not work, please contact Support.