If you are running a Buyer's credit card through Stripe and receive an error message that it has been declined, please do the following:

  • Double check the credit card information entered to confirm that the correct card was used
  • Have the Buyer speak with the bank that issued the card to make sure there are no issues

In almost all cases, when a declined message appears, there is simply an issue with the card that the Buyer is not aware of.

For further assistance, please contact Support.

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