Overview
This article explains why a Brandboom account might be suspended and provides instructions on how to regain access. Account suspensions can occur due to login issues or overdue subscription invoices.
Reasons for Account Suspension
If you receive an error message when attempting to log in, it could be due to one of the following reasons:
- Your login was suspended at the request of another user on Brandboom.
- Your account was suspended because of multiple overdue subscription invoices.
Resolving Account Suspensions
- Login Suspended by Account/Team Owner: In this case, please contact your Account/Team Owner and request that they restore your login. Alternatively, you can contact Support to request access with a different Account/Team.
- Account Overdue: Please contact Support for further information and assistance in regaining access.
Troubleshooting Access to Showrooms
If you can log in but cannot access your products and orders, it's likely that you have an unpaid invoice. This commonly happens when the credit card on file is declined during the subscription payment.
To resolve this, you can take the following actions or contact Support:
- Update your credit card. Ensure your credit card is up to date or resolve any charging issues.
- Manually pay the subscription invoice.