Connect FAQ

General FAQ

1. When do I get charged?

Applicable rates will be charged to your account on file you when an order is placed by a buyer.  There is no cost to use the Connect or Auto Connect platform - fees are only charged if someone you have proposed to places an order with you.

2. Will I be charged for future orders with the same buyer?

No, not unless you utilize our option ReConnect service.  Brandboom Connect charges you for the initial successful introduction/connection. It’s up to you to make the most of that and reap the rewards in the future.  We have Connect sellers such as yourself who have had that first order turn into 2/3/4/etc… more organic orders and we don’t charge a cent for that!

3. Why is Brandboom charging for these connections?

We’ve done some analysis of our previous Connect pricing models and decided it wasn’t fair to collect a fee for a buyer who merely opened your proposal.  We want to reward meaningful, long-lasting relationships.  We’ve removed previous “proposal opened” fees and are only charging you when your new buyer places an order.  Our initial rates for Connect were also a promotional rate.  We only make money if YOU make money.

4. Why is it a flat fee?

Brandboom is here to help you make the connection with new buyers.  We want to pair two parties together whom we think would make a great fit.  We introduce you and provide you the tools to put your best foot forward.  It’s up to you to impress your new buyer with your amazing products, and we don’t believe it’s fair to charge on a percentage/commission basis.  

We also like to think of it as a "Marketing Fee" that you're not paying an agency a lump sum or upfront fee for.  We take your products, market them to Buyers that may fit you, and we only charge you for something when an order is placed.

5. The flat fee seems high?

Imagine having to fly to a Trade Show. Booth, marketing materials, flights, hotels, transport, dinner for one at Subway, being away from your beloved cat, or house-trained barn owl.  These are some of the sacrifices and expenses you make for these trips, along with the time and energy you spend trying to meet and greet potential buyers.  According to the Center for Exhibition Industry Research, a lead at a Trade Show might set you back an average of $142 (or more).

Connect is charging you $50 (Free and Startup plan) and $40 (Business plan) for a guaranteed order, no matter how small or large it is.  You have a new, committed customer with whom you can build a future relationship with.  Paired with Auto Connect, you have the ultimate sales tool prospecting and searching for you 24/7, and you didn’t even have to leave the comfort of your couch or studio workspace!

6. What happens if the Buyer doesn’t pay for the Order?

Unfortunately, Brandboom cannot enforce follow through on Orders given the nature of B2B wholesale orders in terms of order customization, payment terms, etc... However, you can flag or leave a negative review for a Buyer if they do not fulfill their end of the Order Terms.

If the initial order is not successful, there is still the opportunity to follow up with a successful order if both parties are interested.  After all, you have a legitimate contact that was interested in ordering something from you.  Since you will now have the Buyer's contact information, you can reach out to work out a resolution.  This is not unlike a trade show where you, the seller, have already committed yourself to the cost of attending so whether that buyer you've handed that business card to orders from you or not, you've paid for that lead.  Additionally, Brandboom has already used its resources to market and pitch your line to buyers.

Please note that in this situation, the Connection Fee cannot be refunded since the fee is assessed for the completed marketing campaign and connection, and is not dependent on both parties following through with the order.

As a Seller, it is important to protect yourself as much as possible when collecting orders with new buyers.  You can request an order minimum or deposit on the order if you have Invoicing enabled, or request it after the order is placed.  We also recommend specifying Terms of Sale to cover any scenarios where a dispute may occur.

7. What if it’s a small order? Do I still get charged the full amount?

Yes, the fee is a flat fee for the successful connection and is not dependent on the size of the order. Once the connection is made, you will have a new contact and the opportunity to do future business together.  Even if that first order is small, the return on investment can potentially pay off with subsequent orders.  Remember, you can always set a minimum order amount, but keep in mind that this may also likely discourage new buyers from placing an initial order.

8. Are there refunds on the Order Fee?

No.  The premise of Connect is based on a virtual trade show in which we provide a solid introduction to a lead and provide you and your buyer the tools for them to place an order. We don’t see an ongoing commission as fair, so we charge a once-off flat fee in direct correlation (and cheaper!) to the cost of what you as a seller would pay to visit a trade show and hand a business card over to a prospective buyer.

We do, however, understand that there are always extenuating circumstances and if you feel like you have had a particular issue with your Order Fee, fraudulent or improper use by a buyer, please feel free to send us a message via the chat function or on our e-mail support@brandboom.com and we will, of course, investigate and review any issues for refunds.

9. Will I be guaranteed any orders? 

No.  We believe the chances of finding buyers for your products are higher on our platform because we try to match you with appropriate buyers at the right time.  However, like any line sheet or presentation you send out, there is no guarantee that a buyer will make an order.  The best thing you can do is continue to make kick-ass products that everyone will want!

Auto Connect FAQ

10. Why is Auto Connect on for me?

Our Artificial Intelligence (AI), like any AI, takes time to assess your profile, products, and preferences so that it can provide the best possible results for you.  As a new user to the system, you may not have enough information for us to provide you with accurate results.  By having your proposals sent to more people initially, we can get faster feedback and start providing you better results quicker.  Once we have “great” quality matches for you, we will update your profile, and you can start taking control of the wheel yourself.

We do, however, feel Auto Connect is such a unique value-add for your workflow that we're not sure why you'd want to turn it off?

11. Can I turn off Auto Connect?

Yes, you can, but it's important to understand what that means.

If you don't have enough activity generated for Connect, you will not be able to propose manually. Essentially Connect will be disabled for your Account.

If you do have enough activity, you can propose manually, but you will likely need to spend a lot of time doing this yourself every time.  Auto Connect uses data to learn and find better and better matches allowing you to save time so you can focus on other things while it runs for you daily.  \

If you insist on turning Auto Connect off, we highly recommend you speak to your Account Manager or Support team for tips and advice on how to increase your matches faster.

12. How much does it cost to use Auto Connect?

There is no additional charge for Auto Connect, it’s just a handy feature that you can opt to turn on or off (if you qualify).

13. What if I want to stop my Presentation from being sent out?

You can disable Auto-Connect at any time and go through your Proposal History to recall any proposals that are still pending.  However, if a buyer drafts an order before the presentation is disabled, they may still be able to submit that order.

14. What is Brandboom doing to help me get orders? 

Brandboom is using artificial intelligence technology to connect you to buyers you’ve never worked with before, who we believe would be an excellent fit for you based on many factors including your order history, product type, and preferences.  We also provide our industry-leading line sheet product to help showcase your products and take orders.

If you have turned Auto Connect on, the engine will be working 24 hours a day, 7 days a week to send out your presentations at appropriate times to potential buyers. Think of Auto Connect as your 24/7 sales rep who is working for you across the world.

15. Can I put a limit on how many orders I collect? 

You can control whether you want Connect to send out proposals or revoke ones that have already been sent if you no longer wish to collect orders.  However, it might be possible for buyers who have already started an order from your proposal to place them still.

16. What if I want to stop collecting orders?

You can opt to stop Connect from sending any new proposals, and also revoke any existing proposals you have sent out.

The use of Brandboom Connect and Auto Connect is subject to the fair use of Brandboom’s Terms of Service.  Any attempts to cheat, defraud or abuse orders, customers, or the Brandboom system will result in immediate suspension of your service.

If you would like further information ReConnect, please visit our FAQ page.