Delete a payment or process a refund on an Invoice

Delete a Payment without Refunding

1) Select "View Payments" at the bottom on your invoice and click "edit" on the payment you want to delete.

2) Click "Delete" to remove the payment from the invoice without refunding.

 

Note: Deleting a Stripe payment will ask if you want to refund the buyer. Only transactions made through Stripe can be refunded through Brandboom.

Refund a Stripe Payment

1) Click "View Payments", at the bottom on your invoice. Click "Edit" on the payment you want to refund.

2) Verify or change the amount you want to refund and select the "Refund" button.

3) The payment amount listed should reflect the refund. If you refunded the full amount, the payment will change to 0.00.