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Delete a payment or process a refund on an Invoice

Overview

This article provides instructions on how to manage payments on your Brandboom invoices. It covers two distinct processes: deleting a manual payment without issuing a refund and processing a refund for a payment made through Stripe.

How-to

Delete a Manual Payment without Refunding

  1. Select "View Payments" at the bottom of your invoice.

  2. Click "Edit" on the payment you want to delete.

  3. Click "Delete Payment" to remove the payment from the invoice without issuing a refund.

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NOTE: Deleting a Stripe payment will prompt you with a question asking if you want to refund the buyer. Remember, only transactions made through Stripe can be refunded through Brandboom.

 

Refund a Stripe Payment

  1. Click "View Payments" at the bottom of your invoice.

  2. Click "Edit" on the specific payment you want to refund.

  3. Verify or change the amount you wish to refund and then select the "Refund" button.

  4. The payment amount listed on the invoice should now reflect the refund. If you refunded the full amount, the payment will change to $0.00.