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Invoicing FAQ

Overview

This article addresses common questions and troubleshooting issues related to using invoicing and payments within Brandboom. It clarifies the necessity of a Stripe account for online payments, explains the limitations of connecting multiple accounts, and provides solutions for payment-related error messages.

How-to

Do I have to sign up for Stripe to use Invoicing?

  • No, you do not have to sign up for Stripe to use the Invoicing feature and track payments manually.

  • However, if you want to collect payments online directly through Brandboom, you will need to set up a Stripe account if you do not already have one.

NOTE: All Stripe transactions are subject to a fee of 2.9% + $0.30. Refunding through Brandboom can only be done with transactions processed through Stripe. To learn more about the invoicing feature, see this article.

 

Can I set up different Stripe Accounts for different showrooms?

  • Since each Brandboom account can only be associated with one Stripe account, you would need to set up additional Stripe account connections through additional Brandboom Accounts.

  • Therefore, for every showroom that needs an independent Stripe connection, a separate Brandboom Account (not login) is needed.

 

Buyer's credit card was declined, what do I need to do?

If you are running a buyer's credit card through Stripe and receive an error message that it has been declined, please do the following:

  • Double-check the credit card information to confirm that the correct card was used.

  • Have the buyer speak with the bank that issued the card to ensure there are no issues.

  • In almost all cases, a decline message indicates a problem with the card that the buyer is not aware of.

  • For further assistance, please contact Support.

 

Can a buyer pay via ACH with Stripe? 

Buyers can pay with ACH via Stripe.  When a buyer pays via ACH, the invoice will display a “payment pending” status during processing. ACH transactions typically require a few days to clear, and the status will automatically update once payment is received. Buyers can save ACH payment information with Stripe Link. 

NOTE: ACH payments via Stipe is not available to use on deposits. 

 

Can I generate an invoice for a specific amount, a partial deposit, or for partial units of an Order?

  • Invoice for a specific amount: Unfortunately, at this time, since Invoices can only be generated from an Order, any amount on an Invoice must come from a selection of products from the original Order.

  • Request a deposit: Amounts cannot be entered independently from the products on the Invoice. However, you can generate a full invoice and request a partial payment. Deposit is available to business users only. 

  • Partial Units: Invoicing on Brandboom only allows you to split an Order by styles or full products onto different invoices. At this time, it is not possible to split partial units or different options of the same product onto different invoices.

 

I got an error message: Expired API Key Provided - Stripe

When viewing a failed payment on an Invoice, you may see the error message "Expired API Key provided: sk_live_******. Platform access may have been revoked." This means there was an error in the connection between Brandboom and Stripe.

You can either try running the payment again or going to your Settings page to re-connect your Stripe account.

Re-Connect Stripe:

  1. Navigate to your Accounts Settings > Payment (Platform).

  2. Click on the User ID to view your connected Stripe account and see if there are any issues.

  3. If not, click on the 'Disconnect' button to disconnect your Stripe account.

  4. Then click on the "Setup Stripe" button to log back in and "re-connect" to Stripe.