Mixed Subscriptions

Overview

This article explains how Brandboom handles different subscription levels within teams. By default, all users in the same Account/Team are on the same plan. However, Brandboom offers flexibility for "Outside Users" who may have different access needs or pay for their own subscriptions. This guide also outlines the limitations of mixed subscriptions and how to set up different accounts or teams.

How-to

By default, all users within the same Account/Team must be on the same matching paid plan. For example, if you add a new team member, they will either need to be on free plan or the same subscription plan as you.

Designating Outside Users

If some users on your team require fewer access capabilities, they can be designated as "Outside Users" at the Business Plan rate. This is most common for teams with:

• "Inside Users" on the Business Plan who need to build Products and manage Orders.
• "Outside Users" on the Business Plan who only need to collect Orders without limitation.

"Outside users" can only be placed on a lower plan if they are responsible for covering their own subscription costs.

Limitations of Mixed Subscriptions

When users are on different Accounts/Teams, it's important to remember that:

• Customer Lists are not shared.
• "Outside Users" cannot manage Invoices for the Showroom.

If users need access to these functions, they must be moved to the same Account/Team.

Setting Up Different Accounts/Teams

1. Ensure users are in the correct Accounts/Teams: You will first need to make sure users are moved into the appropriate Accounts/Teams. To process a transfer of a user, please contact Support. (For more information, see "Move a User from one Team to another.")
2. Upgrade Users: Once users are in the correct locations, you can upgrade them on your Subscription page. (For more information, see "Pay Subscription fee for a User on a different Account/Team.")