Troubleshooting Password Reset Issues
Overview
This article covers common issues and solutions to help you regain access to your account.
How-to
If you're experiencing issues with your password reset, here are some common problems and how to solve them:
Password Reset Email Not Received
You should receive an email with a temporary password within minutes of requesting a reset. If you don't see it, try the following:
- Check your Spam folder. The email might have been filtered as spam.
- Check Email Filters or Folders. Look in any other folders or filters you have set up in your email.
- Search for "Brandboom" emails. Use your email's search function to find any emails from Brandboom.
- Contact Support. If you still cannot find the email, please contact our support team for assistance.
Apple Keychain App Interference
If you receive the password reset email but the link leads to an "Expired" page, the Apple Keychain app might be interfering.
- If Keychain prompts you to suggest a password, ignore it.
- If you continue to have trouble, copy the temporary password from the email and use it to log in.
- If you still encounter errors, please contact us for further support.
Resetting Password from the Wrong Page
Ensure you're requesting the password reset from the correct Brandboom login page.
- Buyer Login: If you're a buyer, use the "Forgot Password" link on the Buyer Login page or from a presentation link.
- Seller Login: If you might have a seller account, try resetting your password from the Seller Login page.