Brandboom

Learn how to request a downgrade or cancellation from your Subscription page, submit feedback, and wait for a Brandboom Account Manager to complete the request.

Downgrade Your Account or Request Cancellation

Understand why the Unallocated Subscription Funds message appears, when subscription fees can be transferred between users, when extra charges show up, and when to contact Support for downgrade help.

Understand the Unallocated Subscription Funds Message

Fix a failed Brandboom subscription payment by updating your card on file, manually paying the subscription invoice, and contacting Support if the issue continues.

Fix a Failed Subscription Payment

Update the credit card on your Brandboom subscription by opening Account > Subscription, then using the Change button on the Subscription page to replace your payment method.

Update the Credit Card on Your Subscription

Require team members to sign in with Google by enabling Single Sign-On in your company settings. Once enabled, inside-team users can no longer use email-and-password login.

Require Single Sign-On (SSO) for Your Team

Upgrade your Brandboom subscription from the Subscription page by choosing a monthly or annual plan, clicking “Switch,” and completing the change with “Save and Pay.”

Upgrade and Pay for Your Subscription

Learn who must use two-factor authentication in Brandboom, how to set it up with a phone verification code, how trusted devices work, and where owners and users can manage 2FA…

Set Up and Manage Two-Factor Authentication (2FA)

Learn how Brandboom subscriptions work per individual user, how paid access affects teams, and why free users on a team keep the limitations of a Free login.

How Individual User Subscriptions Work

Learn how to change the email on your Brandboom login, when to swap users instead, and what to do if the new email address is already tied to another account.

Change the Email Address on Your Login

Learn how mixed subscriptions work across Brandboom teams, when Outside Users can be on different plans, what limitations apply, and how to set up separate accounts or teams.

How Mixed Subscriptions Work for Teams and Outside Users

Manually pay an unpaid Brandboom subscription invoice by opening Billing, selecting the red unpaid invoice, and clicking Pay to charge the card on file.

Manually Pay an Unpaid Subscription Invoice

Change your Brandboom password from Account > Profile, then click Change under password. If this is your first password change after a reset, use the temporary password from your email…

Change Your Password

Learn how to open the Billing page in Brandboom, review subscription invoices, and add another billing contact with their name, email, and phone number.

Add or Manage Billing Contacts

Configure your account, login, security, and subscription basics.

Set Up Your Account

Developers

Find answers and get help from Intercom Support and Community Experts

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