Brandboom

Find fixes, answers, and common troubleshooting guidance.

Troubleshooting & FAQs

Reset your Brandboom password by using the Forgot Password flow, sending a PIN to your email, and following the email instructions. Includes a troubleshooting article if the reset email does…

Reset Your Password

Fix common Brandboom password reset issues, including missing reset emails, Apple Keychain interference, and using the correct buyer or seller login page to regain account access.

Troubleshoot Password Reset Issues

Learn why a Brandboom account may be suspended, how to restore login access, and what to do if unpaid subscription invoices are blocking access to your products and orders.

Troubleshoot Account Suspensions

Fix frequent Brandboom logouts by checking for other active users, changing your password if needed, and avoiding shared logins by giving each teammate their own account access.

Troubleshoot Frequent Logouts and Single-Device Login Limits

Learn why Brandboom logs you out when the same login is used on another device, when separate logins are needed, and when to reset your password if you suspect unauthorized…

Why You Keep Getting Logged Out of

Overview of Free account limits in Brandboom: up to 3 orders per month, 10 email notifications per month, and no buyer activity tracking. Buyers are never locked out.

Free Account Limits

Each Brandboom account supports only one active login at a time. Signing in on a new device automatically signs out other sessions. Simultaneous multi-user work requires separate accounts.

Can I log into the same account with multiple users?

Fix login, password, account access, and authentication issues.

Account & Login Issues

Find help for Brandboom buyer and retailer tasks like creating an account, placing orders, managing payment settings, using marketplaces, and resolving seller-related issues through the Buyer Help Desk.

Buyer Help Desk for Retailers and Wholesale Buyers

See Brandboom support options, including the knowledge base, email support requests, and chat support availability for paid users during Pacific business hours.

Support Resources

Learn the difference between verified and unverified buyer accounts, how buyers create an account, what benefits verified buyers get, and what information Brandboom uses during buyer verification.

Buyer Accounts: Verified vs. Unverified

Learn what language support Brandboom offers for the interface, product information, and showroom settings, plus when to use your browser’s translation tools.

Does Support Different Languages?

Learn what happens when buyers enter their email on a presentation, including the difference between unverified and verified buyers, how verification works, and what access each buyer state allows.

Verified vs. Unverified Buyers on

Frequently asked questions across Brandboom topics.

General FAQs

Developers

Find answers and get help from Intercom Support and Community Experts

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